Refund & Exchange Policy

All Olini Bridal Jewelry and Hair Accessory designs are handmade with love in our Russellville, KY studio. Please note that there may be slight variations between each design due to the handmade nature of all of our pieces, and the natural and vintage materials used. We do our best to represent the colors accurately in our photographs, but color can vary between computer monitors.

Return & Exchange Policy: Since every item is handmade to order, we do not issue refunds. However, if you are not happy with your order or received defected item, please contact us within 7 days if receipt and we will be happy to offer you an exchange or store credit. Items must be returned in their original, unworn condition. Customers are responsible for the return shipping fees except in the case of defective merchandise.
For hygienic reasons we are not able to accept returns of any kind on earrings unless there is a defect in the workmanship.

SHOES Return & Exchange Policy: 

FREE Returns & Exchanges (Shoes only) 

  • Items must be sent back within 15 days from the purchase date
  • Items should be unworn and include all original tags
  • All packaging including the original shoe box should be included
  • You'll be provided with a prepaid return-shipping label for each item (not available on items shipped from APO/FPO locations or outside the 50 US states)
  • Items should always be mailed back to, not the manufacturer
  • Refunds are applied via the original payment method within 5 business days 
  • Unfortunately, we cannot reimburse any expedited shipping fees added to your original order
  • Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card